Mark Fancourt

With over three decades of global leadership experience in roles such as COO, CIO, and Managing Director, Mark is recognized as one of the top 25 minds in hospitality sales, marketing, and revenue. His strategic focus is driving competitive advantage, coupled with expertise in diverse international management and customer cultures, which has shaped a dynamic career in pioneering innovative technology solutions across the travel, hospitality, gaming, and retail sectors.

Strategic Vision:
• Focus on driving competitive advantage in business environments.
• Pioneer in ecommerce, enterprise distribution, loyalty, mobility, and mobile workforce models.
• Deep experience in strategy development, strategic asset planning, and business planning.
Industry Recognition:
• Acknowledged as one of the top 25 minds in hospitality sales, marketing, and revenue for innovation and disruption.
International Experience:
• Global & regional roles, including COO, CIO, and Managing Director.
• 20+ years of experience working in diverse management and customer cultures, from Fortune 500 to SMEs and Start-ups.
Industry Expertise:
• 20+ years in travel, hospitality, gaming, and retail technology.
• Market introduction of innovative and disruptive technology products and platforms.
Team Leadership:
• Leadership and mentoring emphasizing team culture and empowerment.
• Managing small and large local & dispersed teams.
Customer-Focused Approach:
• 20+ years in customer-facing roles, emphasizing relationship building.
• Corporate project, transformation, change management, and business process optimization.
Strategic Planning and Governance:
• Expertise in performance management, policy, and governance.
Negotiation:
• High-level contract negotiation experience from customer & vendor perspectives.