Maryia Isachenka

Luxury hotelier with 13 years of experience in guest relations, service quality and experience design across globally recognised luxury hospitality brands.

Currently, I lead Quality and Guest Experience at Atlantis Dubai – a large‑scale ultra‑luxury resort with 2,300+ rooms and the world’s largest waterpark. I use my operational background to turn guest feedback and data into concrete improvements in service standards, satisfaction and loyalty.

My expertise includes designing end‑to‑end guest journeys, developing and running NPS/CSAT surveys, developing SOPs, managing complaints and recovery processes, and driving cross‑functional projects that align daily operations with the brand promise.

Working in complex, multicultural environments has strengthened my ability to collaborate across departments, adapt quickly and maintain a high attention to detail. I enjoy building service strategies that improve measurable results while creating experiences guests actually remember and talk about.

For me, hospitality is not just about service delivery – it is about intentionally designing moments that feel personal, memorable and worth coming back for.